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How can I send a payment link to a guest?

Updated: Oct 1


Allow guests to make payments at any time!


How the interface works - (Hotelinco Pay By Link functionality). An email payment link is a link or button connected to a secure payment page hosted by your Payment Services Provider (PSP).

To insert the payment link in the mail you need to select the following:

Settings ->Email-> Template Proforma-> Language

(In case of multi property installations, select property under Hotel)

There is an icon in the email text editor which enables you to easily insert the online payment link into your email template (Proforma template). When you are satisfied, save the template and do a test before sending it (Click on the Send test button).


Sending your guest email with pay-by link through reservation


When you want to send a proforma invoice to the guest by e-mail - together with the option of online payment for any prepayment or deposit - you can easily do this by sending an e-mail to the guest by clicking on the E-mail button on the Proforma, where it is also possible to review, issue and edit the Proforma details (delete and add items, change the name on the Proforma).


In Hotelinco you can select the settings, then the email and template type (PRECHARGE ACCOUNT) and the language of the template that you want to edit or supplement with a Pay By Link connection.


Under Profroma Invoices you can select the Proforma. If the guest has several invoices, be careful to choose the right one or the one you want to send.


Clicking on the E-mail button opens a new window where you can review or possibly edit the template.



By clicking Send, the system will send an e-mail with the invoice to the email of your guest.



Important: do not forget to specify the amount of the required deposit on the selected Rate. This can be specified under Set up-> Rates -> Edit Rate.



Click on the Edit Rate button in the line of the selected Rate and a new window will open for editing rate features. On the selected Rate, in the drop-down menu Requested Deposit, specify the amount of the deposit (as shown in the image below).



Note: Pay-By-Link functionality requires an additional license and integration of the online payment gateway. If Pay-By-Link functionality is not working in your Hotelinco account, then you may not have the appropriate license or established integration. For more information, please contact support at helpdesk@hotelinco.net

Hotelinco enables integration with Wordline Saferpay, Stripe and Monri Payments . To establish the integration, you must first conclude a contract with your Payment Service Provider.

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